The online training consists of 15 modules that vary in length. Shorter modules take about 30 minutes, and longer modules may take up to 90 minutes to complete. 

The online training is interactive, but it does not include audio.

The Study Guide consists of 15 modules and a Glossary that vary from approximately 20 to 60 pages. A single file of the entire training is not available.

The Support team is not able to provide physical copies of the Study Guide. You are welcome to print the training as befits your needs to prepare for the exam. 

Dear COUNSELOR,

The online training is interactive, but the videos do not include audio. However, the downloadable study guides do have an audio option. To access this open the Training Center within your account, scroll down to and click on Download Study guide. 

Once the page loads click on the desired module to download PDF. Open the PDF and within Adobe go to View > Read Out Loud > Activate Read Out Loud. 

To take the interactive online training course, be sure your computer meets minimum requirements by installing one of the following browsers: 

Windows:

• Internet Explorer 11 or later
• Firefox (latest version)
• Google Chrome (latest version)
• Microsoft Edge (latest version)

Mac:

• Safari (latest version)
• Firefox (latest version)
• Google Chrome (latest version)

If you prefer, you can view the modules in a downloadable Study Guide, available in a PDF format. 

The Knowledge Assessment, unlike the HUD Housing Counselors Certification Exam, poses questions at three levels of difficulty. By reviewing the results of this type of test, learners can assess their knowledge and focus their studies where there may be knowledge gaps. Within each level of difficulty, performance on questions answered correctly determines the feedback provided. 

Dear Counselor,

The training content is reviewed and updated on a periodic basis to maintain accuracy and relevance. Each time the online modules, Practice Exam and Knowledge Assessment are updated, the status resets because the new modules and assessments have not been completed. This is explained in the Notices tab on your User Profile.

Please note, HUD does not track individual candidate progress in completing the training modules. The Online Training Status is available for candidate reference only.

To access the Knowledge Assessment, you must be signed into your account on HUDHousingCounselors.hud.gov.

Once you are signed in, click on the Training Center button on the home page, then click on “Take Knowledge Assessment.” If you are already signed in, you can access the Take Knowledge Assessment launch page directly.

Completion of training is optional and is not required to become certified. However, to increase certification exam passing rates, candidates are highly encouraged to study the course content.

To access the training, you must be signed into your account on HUDHousingCounselors.hud.gov. 

Once you are signed in, select “Training Center” at the top of the page. If you are already signed in, you can access the Training Center launch page directly.